Privacy Policy

Last Updated: October 28, 2026

This Privacy Policy describes how wyzeop (the “Site”, “we”, “us”, or “our”) collects, uses, protects, and discloses your Personal Information when you visit, browse, or purchase digital scales and weight management products from our website.

By accessing or using our website, you consent to the data collection and usage practices described in this Privacy Policy.

1. Information We Collect

We collect information that identifies, relates to, describes, or can reasonably be associated with you (“Personal Information”). The types of data we gather include:

  • Directly Provided Information:
    • Contact & Billing Details: Full name, shipping address, billing address, email address, and telephone number.
    • Transactional Data: Scale models purchased, payment confirmation records, invoice details, and order history.
    • Customer Support Records: Communications, feedback, or support tickets submitted via email or telephone calls.
  • Automatically Collected Technical Information:
    • Device & Usage Details: IP address, browser type, operating system version, referrer URLs, browsing history on our site, time spent on pages, and network provider data.
    • Cookies & Tracking Identifiers: Small data files stored on your device that help us optimize store navigation, cart retention, and user experience.

2. How We Use Your Personal Information

We process your Personal Information for legitimate commercial purposes, including:

  • Order Processing & Fulfillment: Managing checkout payments, packaging and dispatching digital scale orders, providing tracking details, and issuing sales invoices.
  • Customer Care: Resolving inquiries regarding scale calibration, battery replacement, order status, or return requests.
  • Fraud Prevention & Security: Screening orders for potential fraud or unauthorized activity to secure our website infrastructure and payment gateways.
  • Site Optimization: Analyzing traffic statistics and browsing trends to improve site speed, navigation, and product descriptions.

3. Sharing & Disclosure of Personal Data

We do not sell, rent, trade, or monetize your Personal Information to third parties for monetary gain. We share your data strictly with trusted third-party service providers who assist us in operating our online store:

  • E-Commerce Infrastructure: Hosting and storefront platforms (such as Shopify) that manage our databases and cart mechanics.
  • Payment Gateways: Secure payment service providers (e.g., Visa, Mastercard, PayPal, Stripe) to process encrypted financial transactions.
  • Logistics & Couriers: Freight carriers (e.g., USPS, UPS, FedEx) to deliver your scale packages directly to your address.
  • Legal Compliance: Disclosing information when required by court orders, search warrants, or applicable law enforcement requirements.

4. Cookies and Tracking Technologies

Cookies deliver essential website functionalities. Our cookies fall into two main categories:

  • Essential Cookies: Mandatory for fundamental functions, such as keeping items in your shopping cart and maintaining secure checkout sessions.
  • Analytics Cookies: Help us collect aggregated, anonymous statistics regarding visitor behavior and site performance metrics.

You can configure your browser to decline non-essential cookies. However, disabling essential cookies may impact your ability to complete purchases on our store.

5. Data Encryption & Storage Security

We maintain strict administrative and technical safeguards to protect your personal details. All sensitive financial data submitted during checkout is encrypted using 256-bit Secure Sockets Layer (SSL) technology.

6. Privacy Rights (CCPA / GDPR Compliance)

Depending on your state or national jurisdiction, you hold specific privacy rights regarding your Personal Information:

  • Right to Access / Know: Request information regarding the specific categories and pieces of Personal Information we have collected about you.
  • Right to Request Deletion: Request the removal of your personal data from our active databases, subject to regulatory retention obligations.
  • Right to Correction: Request updates or corrections to any inaccurate contact details in our records.

To submit a privacy rights request, please contact our compliance manager at [email protected].

7. Third-Party Links

Our store may occasionally link to external fitness articles or health tips. We hold no responsibility for the privacy standards, terms, or contents of third-party domains.

8. Contact Us

For any privacy questions or data protection concerns, please reach out to us:

  • Customer Support Email: [email protected]
  • Phone Number: +1 213-616-8910
  • Store Address: 1139C El Centro Street, South Pasadena, CA 91030, United States
  • Customer Support Operating Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)